Iconic IT, LLC
  • Bedford, TX, USA
  • 48,000+
  • Salary
  • Full Time

Iconic IT of Bedford, TX is seeking to hire a full-time IT Support Technician to provide front line information technology support for clients. This position offers a competitive salary of $48,000 and up per year, based on experience plus generous benefits! Our benefits include health, dental, a matching 401k plan, short-term and long-term disability, a flexible spending account (FSA), paid time off (PTO), holidays and floating holidays, and weekly training opportunities. We also enjoy fresh baked cookies right in our office! If you are looking for an excellent opportunity to gain experience in a variety of technologies while working with a team of talented technical professionals, apply today!

 

ABOUT ICONIC IT

We are a managed IT support services provider with a strong focus on client experience. We help small and mid-size businesses provide their clients with an exceptional user experience. The merging of four market-leading companies to make up today's Iconic IT means that we can share resources, improve our buying power, streamline our back-office operations, and provide better service. As one, not only are we iconic, we are "better together."

Some of the big winners in this merger are the employees. We can now offer increased opportunity, a long-term career path, and better benefits with lower out-of-pocket expenses. And, we still offer a "work hard, play hard" culture with a fun competitive spirit (chili cook-offs, nerf wars, and other fun contests).


A DAY IN THE LIFE AS AN IT SUPPORT TECHNICIAN


Each day is exciting and new in the world of information technology. As an IT Support Technician, you provide both remote and onsite IT support by troubleshooting and fixing all technical difficulties you face. This is where your love and expertise for information technology and software comes into play. You maneuver your way around operating systems and servers, dispense your knowledge of software, firewalls, VPNs, wireless access points, and so much more!


You are responsible for network administration and developing processes to make our clients happy and their companies productive. Because you are able to think on your feet, you can quickly address and resolve incidents and requests. With your assistance, we are able to provide faster responses to meet client needs. You understand the importance of documentation and use your attention to detail to keep everything organized. You train and work with your teammates to share knowledge to improve outcomes. Every day you find yourself doing exactly what you love as an IT Support Technician!


QUALIFICATIONS

  • 3+ years of Server Support experience
  • 3+ years of Network Support experience
  • MCP Certification or willingness to obtain it
  • One of the following: A+, Network+, or Security+
  • Experience in Managed Services delivery environment
  • Experience with Connectwise, Labtech or similar MSP tools
  • Reliable transportation (we reimburse mileage)
  • Clean background check


Can you effectively multitask? Do you work well both independently and on a team? Do you have excellent communication and customer service skills? Can you explain technical issues and solutions to non-technical users? Do you have strong troubleshooting and critical thinking skills? Are you interested in helping us help our clients grow their businesses? If so, you may be perfect for this information technology position!

 

WORK SCHEDULE


This is a full-time position. Although business hours are Monday through Friday between 8am-6pm, some evening and weekend work is required. Additionally, you will be on-call approximately once every 8-10 weeks with on-call assignments lasting one week.


ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?


If you feel that you would be right for this IT Support Technician job, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Iconic IT, LLC
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