Iconic IT, LLC
  • Wichita, KS, USA
  • Full Time

Iconic IT  is looking to hire a full-time Technical Support Desk Technician / IT Help Desk Analyst (Level I & II) in our Wichita location to provide technical support for our clients. Are you both computer-savvy and skilled in customer service? Do you want to work for a company where there will be no limits on what you can achieve? Would you like to work in a goal-oriented atmosphere that is also friendly and supportive? If so, please read on!

This position would be eligible for a strong benefits package including medical, dental, vision, optional life insurance, employer-paid short-term and long-term disability, and a flexible spending account (FSA). If this sounds like the right opportunity for you, apply today!

 

ABOUT ICONIC IT

We are a managed IT support services provider with a strong focus on client experience. We help small and mid-size businesses provide their clients with an exceptional user experience. The merging of four market-leading companies to make up today's Iconic IT means that we can share resources, improve our buying power, streamline our back-office operations, and provide better service. As one, not only are we iconic, we are "better together."

Some of the big winners in this merger are the employees. We can now offer increased opportunity, a long-term career path, and better benefits with lower out-of-pocket expenses. And, we still offer a "work hard, play hard" culture with a fun competitive spirit (chili cook-offs, Nerf wars, and other fun contests).

 

A DAY IN THE LIFE AS A TECHNICAL SUPPORT DESK TECHNICIAN / IT HELP DESK ANALYST (LEVEL I & II)

As a Technical Support Desk Technician / IT Help Desk Analyst (Level I & II), you are often the first point of contact for our clients. Using your fantastic customer service, problem-solving, and communication skills, you provide them with remote technical assistance for common computer issues. You also get to configure new equipment, systems, and software for customers as well as perform routine maintenance tasks on computers and servers. With attention to detail, you fully document your actions and results including detailing the clients' computer environment and configurations.

You have a positive, can-do attitude and always do all you can yourself, but are also efficient about escalating more advanced support requests as appropriate. You are a troubleshooting extraordinaire! But, your real superpower is your exceptional aptitude for customer service. You participate in team meetings by reporting the status of action items and helping to identify and resolve service delivery and customer issues. Your ability to listen to our clients' needs and help them feel heard and valued as you solve their issues is invaluable, not only to them but to our success as a company!

 

QUALIFICATIONS FOR A TECHNICAL SUPPORT DESK TECHNICIAN / IT HELP DESK ANALYST (LEVEL I & II)

  • Bachelor's degree in an IT-related field OR or an equivalent combination of education and experience sufficient to successfully perform the essential duties of this job
  • Strong technical knowledge
  • Good knowledge of and ability to troubleshoot Windows client OS, Windows Active Directory, Mac OS X, and Office 365
  • Level 2 is the same as the Level 1 technician, however, strong technical knowledge should be supplemented with certifications and/or industry experience
  • Level 2 technicians must have the ability to engage in advanced and complex solutions and serve as an escalation point for Level 1 technicians.

 

Do you have strong and persuasive written and verbal communication skills including the ability to explain technical information in layman's terms? Can you build rapport quickly and handle stressful situations in a congenial manner? Do you work well both independently and as part of a team? Are you organized and able to prioritize multiple tasks effectively in order to achieve defined objectives? Do you have the interpersonal skills necessary to establish and maintain good working relationships with clients and coworkers? If so, then you might just be perfect for this Technical Support Desk Technician / IT Help Desk Analyst (Level I & II) position!

 

WORK SCHEDULE

This is a full-time, non-exempt position. Business hours are Monday - Friday between 8 am and 6 pm. Additionally, you will be on-call approximately once every 8-10 weeks for one week at a time.

 

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Technical Support Desk Technician / IT Help Desk Analyst (Level I & II) position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

 

Location: 76021

Iconic IT, LLC
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