Iconic IT, LLC
  • Bedford, TX, USA
  • Full Time

Systems Administrator

Iconic IT of Bedford, TX  is looking to hire a full-time Systems Administrator /  IT Support II & III. Are you an IT professional with exceptional people skills? Do you want to work for a company where there will be no limits on what you can achieve? Would you like to work in a goal-oriented atmosphere that is also friendly and supportive? If so, please read on!

This Systems Administrator /  IT Support II & III position would be eligible for a strong benefits package including medical, dental, vision, optional life insurance, employer-paid short-term and long-term disability, and a flexible spending account (FSA). If this sounds like the right information technology support opportunity for you, apply today!

ABOUT ICONIC IT

We are a managed IT support services provider with a strong focus on client experience. We help small and mid-size businesses provide their clients with an exceptional user experience. The merging of four market-leading companies to make up today's Iconic IT means that we can share resources, improve our buying power, streamline our back-office operations, and provide better service. As one, not only are we iconic, we are "better together."

Some of the big winners in this merger are the employees. We can now offer increased opportunity, a long-term career path, and better benefits with lower out-of-pocket expenses. And, we still offer a "work hard, play hard" culture with a fun competitive spirit (chili cook-offs, Nerf wars, and other fun contests).

A DAY IN THE LIFE AS A SYSTEMS ADMINISTRATOR / IT SUPPORT II & III

As a Systems Administrator /  IT Support II & III, you are your clients' primary point of contact for strategic guidance, technical solutions, and problem resolution. You plan, design, build, install, and troubleshoot client IT systems and infrastructure. Making recommendations that ensure that their technology aligns with their needs, you consult with clients on new technologies, systems, and software. Conscientiously, you ensure that appropriate data security and backup processes are in place to protect their business systems. Working with account coordinators, you ensure that an accurate technical roadmap and budget are developed and presented to the client.

You serve as an escalation point for the Support Desk to resolve complex issues and provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. You analyze ticket histories, perform root cause analyses, and implement or make recommendations for solutions. With urgency, you manage your daily schedule to meet the demands of clients and are always happy to help. By maintaining good relationships with your assigned clients, you help us meet our retention goals. You are self-motivated to find ways to improve both client systems and your own technical knowledge.

QUALIFICATIONS FOR A SYSTEMS ADMINISTRATOR / IT SUPPORT II & III

  • Advanced knowledge of PC troubleshooting
  • Intermediate knowledge of Microsoft server operating systems, networking, messaging (Office 365 and Exchange), RMM tools, and PSA tools.
  • Intermediate knowledge of computer networks and security
  • Basic knowledge of Microsoft SQL and VMware
  • Basic knowledge of general office equipment, including fax machines, computers, and phone systems
  • A Level 3 Systems Administrator job summary is identical to a Level 2 but has demonstrated advanced technical knowledge via training, certifications, and/or industry experience resulting in the ability to engage in more complex solutions and serve as an escalation point for the level 2 Systems Administrator

Are you flexible and able to work both independently and as part of a team? Do you have strong and persuasive communication skills including the ability to explain technical information in layman's terms? Are you able to plan and prioritize effectively? Do you have a professional demeanor? Can you handle stressful situations in a congenial manner? If so, you may be perfect for this information technology position!

WORK SCHEDULE

This is a full-time, Monday-Friday technical support position. Our business hours are from 8 am - 6 pm.

READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?

If you feel that you would be right for this Systems Administrator /  IT Support II & III position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Iconic IT, LLC
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